Privacy Policy

Last Updated: 11 August 2026

  1. INTRODUCTION

Forever Memories (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:

  • visit our website;
  • create an account;
  • purchase products or services from us;
  • submit an enquiry or request;
  • subscribe to our newsletters or marketing communications;
  • communicate with us; or
  • otherwise interact with our website and services.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and other applicable laws.

POPIA requires organisations to process personal information lawfully and in a manner that protects the rights of individuals whose information is processed.

  1. RESPONSIBLE PARTY

The responsible party for the processing of your personal information is:

Company: Forever Memories
Registration Number: Sole Trader
Physical Address: 15 Carroll Avenue, Olivedale, Randburg, 2188
Postal Address:  As Above
Email: info@forevermemories.co.za
Telephone: 082 856 4976

Information Officer: Nunben Dixon
Information Officer Email: info@forevermemories.co.za

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect the following information:

3.1 Personal and contact information

This may include:

  • full name;
  • identity or other identification information where required;
  • email address;
  • telephone or mobile number;
  • physical and delivery address;
  • billing address; and
  • other contact information.

3.2 Account information

If you create an account, we may collect:

  • username;
  • password;
  • account preferences;
  • order history;
  • saved addresses; and
  • other information associated with your account.

3.3 Transaction information

When you purchase from us, we may collect information relating to:

  • products or services purchased;
  • order numbers;
  • transaction dates;
  • delivery details;
  • billing information;
  • payment status; and
  • refunds, returns or cancellations.

3.4 Payment information

Payments may be processed through third-party payment providers.

Where applicable, payment card details are processed directly by the relevant payment service provider and may not be stored on our systems.

We may receive limited payment-related information, such as the transaction reference, payment status and last four digits of a card, where applicable.

3.5 Technical information

When you use our website, we may automatically collect certain technical information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages visited;
  • date and time of access;
  • referring website;
  • approximate location derived from technical information; and
  • website usage information.
  1. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  • directly from you;
  • when you register for an account;
  • when you place an order;
  • when you complete an online form;
  • when you subscribe to communications;
  • when you contact us;
  • through cookies and similar technologies;
  • through payment providers;
  • through delivery or logistics providers; and
  • from third parties where permitted by law.

We will endeavour to collect only information that is reasonably necessary for a specific and lawful purpose.

  1. PURPOSES FOR WHICH WE USE YOUR INFORMATION

We may use your personal information to:

  1. create and manage your account;
  2. process and fulfil orders;
  3. process payments;
  4. arrange delivery or collection;
  5. communicate with you regarding your orders;
  6. provide customer support;
  7. process returns, refunds and exchanges;
  8. verify information where reasonably necessary;
  9. prevent fraud, abuse and unlawful activity;
  10. maintain and improve our website;
  11. personalise your experience;
  12. send transactional communications;
  13. send marketing communications where permitted by law;
  14. comply with legal and regulatory obligations;
  15. maintain appropriate business and financial records;
  16. resolve complaints and disputes; and
  17. protect our legal rights and interests.
  1. LAWFUL PROCESSING

We will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

  • where you have provided consent;
  • where processing is necessary to perform a contract with you;
  • where processing is necessary to comply with a legal obligation;
  • where processing is necessary to protect a legitimate interest recognised by law; or
  • where another lawful basis under POPIA applies.

We will not collect personal information that is excessive or unrelated to the purpose for which it is required.

  1. MARKETING COMMUNICATIONS

We may send you promotional communications about our products, services, special offers or other relevant information where permitted by applicable law.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link in the relevant communication;
  • contacting us at info@forevermemories.co.za ; or
  • using any preference-management facility we make available.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations, invoices, delivery notifications or important account notices.

The Information Regulator continues to emphasise the importance of compliance with POPIA in relation to direct marketing.

  1. DISCLOSURE OF PERSONAL INFORMATION

We will not sell your personal information to third parties.

We may disclose personal information where reasonably necessary to provide our products and services, including to:

  • payment processors;
  • banks and financial institutions;
  • courier and delivery companies;
  • website hosting providers;
  • cloud-storage providers;
  • IT and technology service providers;
  • customer-support providers;
  • accounting and professional advisers;
  • fraud-prevention providers;
  • marketing service providers, where permitted by law; and
  • government, regulatory or law-enforcement authorities where legally required.

Third-party service providers may only process information for legitimate purposes and, where required, must be subject to appropriate confidentiality and security obligations.

  1. PAYMENT PROCESSING

Payments made through our website may be processed by independent third-party payment providers.

We do not necessarily have access to or retain your complete payment-card information.

You acknowledge that payment providers may process your personal information in accordance with their own privacy policies and applicable laws.

We recommend that you review the privacy and security policies of the payment provider used for your transaction.

  1. COOKIES

Our website may use cookies and similar technologies.

Cookies are small data files placed on your device that help websites remember information and understand how visitors use the website.

We may use cookies to:

  • operate essential website functionality;
  • remember your preferences;
  • keep items in your shopping cart;
  • maintain login sessions;
  • understand website usage;
  • improve website performance;
  • analyse traffic; and
  • support marketing and advertising activities where permitted.

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of the website.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment platforms, social-media platforms or other external services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of those third parties before providing them with personal information.

  1. INFORMATION SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • loss;
  • theft;
  • misuse;
  • alteration;
  • destruction;
  • accidental disclosure; and
  • unlawful processing.

Security measures may include access controls, passwords, authentication procedures, secure hosting, encryption where appropriate, monitoring and other reasonable safeguards.

However, no internet-based system can be guaranteed to be completely secure.

  1. DATA BREACHES

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and mitigate the incident.

Where required by POPIA or other applicable law, we will notify the Information Regulator and affected data subjects of a security compromise.

  1. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Factors affecting retention may include:

  • the purpose for which the information was collected;
  • legal and regulatory requirements;
  • accounting and tax requirements;
  • contractual obligations;
  • dispute-resolution requirements; and
  • legitimate business requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

  1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of information where legally permissible;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • object to direct marketing;
  • request information about how your personal information is processed; and
  • lodge a complaint regarding the processing of your personal information.

Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.

Certain requests may be subject to lawful limitations or verification requirements.

  1. ACCESS TO YOUR PERSONAL INFORMATION

If you wish to request access to personal information held by us, please contact our Information Officer:

Information Officer: Nunben Dixon
Email: info@forevermemories.co.za
Telephone: 082 856 4976

We may require reasonable verification of your identity before processing an access request.

Requests may also be subject to applicable legal requirements and procedures.

  1. CORRECTING YOUR INFORMATION

If any personal information we hold about you is inaccurate, incomplete or outdated, you may request that we correct or update it.

Where you have an online account, you may also be able to update certain information directly through your account.

  1. CHILDREN’S INFORMATION

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation in accordance with applicable legislation.

  1. CROSS-BORDER TRANSFERS

Some of our service providers may operate outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and other applicable legal requirements.

This may include ensuring that appropriate contractual, security or other safeguards are in place.

  1. SOCIAL MEDIA

If you interact with us through social-media platforms, your interactions may also be subject to the privacy policies and terms of those platforms.

We encourage you to review the privacy settings and policies of the relevant social-media service.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • changes in our business;
  • changes to our website;
  • changes in technology;
  • changes in our data-processing practices; or
  • changes in applicable legislation.

The latest version will be published on our website.

Your continued use of our website after an updated Privacy Policy has been published may constitute notice of the changes, subject to applicable law.

 

  1. COMPLAINTS

If you believe that we have processed your personal information unlawfully or have otherwise failed to comply with applicable privacy legislation, please contact us first so that we can investigate and attempt to resolve your complaint.

You may also lodge a complaint with the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator contact details:

Information Regulator (South Africa)
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

Information Regulator of South Africa

  1. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of South Africa.

Any disputes relating to this Privacy Policy will be dealt with in accordance with applicable South African law.

  1. CONTACT US

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Forever Memories

Physical Address: 15 Carroll Avenue, Olivedale, Randburg
Email: info@forevermemories.co.za
Telephone: 082 856 4976
Website: www.forevermemories.co.za

Information Officer: Nunben Dixon
Information Officer Email: info@forevermemories.co.za

By using our website, creating an account, placing an order or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain that consent through an appropriate mechanism.